trust our medical collections services

Our Services Philosophy for Medical Collections

Our operating philosophy combines old-fashioned hard work and attention to detail with computer automation and information technology to ensure all accounts referred will be thoroughly worked to a satisfactory conclusion. These philosophies are incorporated into every recovery program we structure, from early-out projects to secondary account collections. We don’t cut corners; we do it right from the beginning.

A Custom Process that Works

There is no such thing as a truly “automated” medical collection process. Letters alone, coupled with point-scoring models and outside database cross checks, are insufficient solutions to third-party collections and will not yield maximum returns for clients. We will work with you to get the results you need in the manner you prescribe.

There is no substitute for actual telephone contact with your customers. A representative must make contact, obtain full and complete information, qualify the consumer’s situation, and aim for the best possible arrangement to resolve the account. We are the bridge between you and your medical collections.

How Concentric Gets the Job Done

Our standard recovery efforts for most clients combine a series of persuasive demand letters with regular telephone attempts by experienced medical collection professionals. These efforts are coordinated through the latest release of CollectOne collection software, a product of Collection Data Systems (CDS). The CDS product is a Windows-based, comprehensive agency/client management package, encompassing collection, accounting, and database management functions. We provide total flexibility for all operational aspects, including client specific work standards and demand letter text. In addition to our standard series of collection letters, custom notices can easily be formatted and generated to meet a specific client’s requirements.

One of the many advantages of CollectOne-Tiger is that it gives collectors the flexibility to build specific Preferential Work Lists, or “PWLs,” based on various consumer categories, account aging, priorities, and status type. These PWLs can also be built by management for specific campaigns and other targeted work efforts. Among the many other collector-oriented features of this software is the match and tie function, which enables collectors to address multiple accounts with the same debtor at the time contact is made, considering the total owed when negotiating arrangements for payment.

CollectOne-Tiger produces a full complement of account status and agency performance analysis reports, including year-to-date collection ratios by placement month, consumer history contact reports, account referral acknowledgements, active inventory reports, and close and return reports. It also contains a custom database query module which enables us to extract client-specific reports from our account data, based on such factors as aging, placement date, referral/current balance, geographic region, and status.

These custom reports can either be printed or output electronically in a number of fixed-length and delimited formats.

CollectOne-Tiger

Working in tandem with CollectOne-Tiger collection software is a fully integrated CT Center predictive dialing system. CT Center can either be run in “Power dial mode” or “Predictive mode.” In Power dial mode, an outbound call is only initiated when a collector becomes available, and is useful when fewer collectors are logged into the system. Predictive mode is used when more representatives are available on the system. In this mode, the system anticipates when a collector will become available based on a number of factors such as average call duration, hit rates, etc. and initiates outbound dialing in an attempt to connect a live call with a collector within a few seconds of that collector wrapping up the preceding call.

This technology has been proven to increase a collector’s efficiency over four-fold.

With this advanced efficiency, we can offer telephone activity on virtually all accounts referred with contact numbers, regardless of the size of the account balance.

Our Standards

Within 24 hours of being loaded into our system, new accounts are designated to our experienced collectors as top priority. The input address information is batch transmitted to a verification service to have it crosschecked and updated against the U.S. Postal Service’s National Change of Address (NCOA) database.

This service also pulls telephone inquiries into three different databases, including live phone company data to obtain additional contact numbers. Also, immediate phone activity on new accounts takes precedence. After the first pass, if unsuccessful, consumers with active telephone numbers are segregated into AM and PM call categories for additional attempts.

At a minimum, daily activation of these accounts is mandatory until such time as consumer contact is made; sufficient attempts have been made, or, before other avenues of contact are pursued.

Accounts having no valid contact numbers or consumer address are transferred to a skip tracing status. A number of resources are then utilized in an effort to generate contact numbers or locate the consumer.

Third Party Resources

We have in-house expertise in third party resources including:

  • Medicaid eligibility
  • Disability coverage
  • Crime victim’s assistance

At a minimum, daily activation of these accounts is mandatory until such time as consumer contact is made; sufficient attempts have been made, or, before other avenues of contact are pursued.

Accounts having no valid contact numbers or consumer address are transferred to a skip tracing status. A number of resources are then utilized in an effort to generate contact numbers or locate the consumer.

Trusted Partners

Concentric Receivables Management works with the most trusted, respected and innovative companies in the medical collections industry.